There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund once you have been notified that it was processed, first check your bank account again. Damaged items must be reported within 7 days of arrival to your address. Please contact with your order number and photos of the damaged product, and we will reship or refund the order for you.
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In the case of damaged items, we will replace the damaged component or the entire product (upon inspection) free of charge. Inviting you to create, unplug and paint outside the lines Muse Paintbar combines painting instruction with a restaurant and bar. For these blended kits, you will receive a refund for the physical product and not the video component. Muse Paintbar 1,482 followers on LinkedIn. In the event that you would like to cancel or refund an order that contains a physical component (kit or other art supplies) and a digital component (instructional video), only the physical component is eligible for a refund. This is for physical products only, such as paint kits, and does not apply to digital content. Refunds will be issued using the original form of payment or store credit. Note that we cannot process refunds until we receive your original order back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund, credit or exchange. This process must be followed in order to complete the return. The cost of postage will be deducted from your refund upon completion. We will generate a label for you and email you the return instructions. Our customer service team will provide you with an RMA (return merchandise authorization) number which is necessary for us to process your return. To complete your return, you will need to notify customer service at with your original order number.
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Downloadable or streaming software products (including all instructional videos).To be eligible for a return, your item must be unused and in original packaging. You must notify us within 30 days of your item’s arrival if you would like a refund or exchange.
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